Tag Archives: Regulation Z

Grievances and Grumblings: Effectively managing consumer complaints as an elevated compliance requirement

Customer complaints—and customer compliments—have always been valuable sources of feedback, allowing businesses to improve their products and service. With the Consumer Financial Protection Bureau’s emphasis on ensuring that financial service providers respond swiftly and fairly to customer complaints, compliant management Read More

Big Mortgage Escrows: Be prepared for the CFPB’s new escrow rules for higher-priced mortgages

In addition to other regulatory changes affecting how mortgage lenders have to handle escrow requirements, the Dodd-Frank Wall Street Reform Act amended Regulation Z (the Truth in Lending Act) to require creditors to establish escrow accounts for higher-priced mortgage loans Read More

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