Melody Serves as Compliance Professional with over 20 years of experience in consumer lending, mortgage services, money transmission licensing and maintenance, as well as regulatory reporting. She worked for the National White Collar Crime Center, a division of the FBI, and for three of the largest non-bank mortgage servicers.
At Chartwell Compliance, Melody utilizes her subject matter expertise related to the acquisition of money transmitter as well as consumer lending license applications. In addition, she also performs maintenance and administration of these licenses as well as providing exam support pursuant to regulatory requirements.
Previous experience includes working as an analyst for the National White Collar Crime Center, where Melody identified various types of mortgage fraud, investigated complaints, compiled evidence and provided complex case information to law enforcement agencies and legal counsel. She also held the role of a Senior Compliance Specialist with two of the largest non-bank mortgage servicers in the U.S., where she helped to enhance and maintain compliance programs as well as manage entity, branch, and individual licensing for Mortgage Services, Consumer Lending, Consumer Debt Collection, Auction and Property Preservation. Melody has extensive experience working with regulators to resolve outstanding issues on license applications and acquisitions as well as license maintenance in addition to multi-state reporting for numerous license types in all 50 states and U.S. territories.
Melody holds a degree in Paralegal Studies and lives in Fort Worth, Texas with her husband and their youngest son who plays the trumpet in his high school marching band. Her oldest son is a professional backpacker, having been to 33 countries in 4 years, and is a professional online gamer. In her spare time Melody enjoys gourmet cooking, reading John Grisham novels, traveling and is an avid animal lover.